Frequently Asked Questions
Your top queries, answered. Still unsure? Need more help? Contact Support Help Center.
Product Questions
Shipping & Returns
Safety & Ingredients
Subscription Info
What is VitalBloom Spirulina and how can it benefit me?
VitalBloom Spirulina is a nutrient-rich algae powder that boosts energy, strengthens immunity, and supports natural detoxification.
Who should use NutriLeaf Moringa?
Anyone seeking a natural energy boost, improved immunity, better skin, and overall wellness. Ideal for busy adults and vegetarians.
What does OvaCare do for women with PCOS/PCOD?
OvaCare helps regulate menstrual cycles, manage hormonal imbalance, relieve pain, and support fertility naturally.
How does EnergyElixir Shilajit improve energy levels?
It contains fulvic acid and trace minerals that enhance stamina, combat fatigue, and boost overall vitality.
Can VitalBloom Spirulina aid in weight management?
Yes, it helps regulate blood sugar, reduces food cravings, and supports healthy metabolism.
Does NutriLeaf Moringa improve cardiovascular health?
Yes, it lowers cholesterol, supports heart health, and regulates blood pressure.
Is OvaCare suitable for women trying to conceive?
Yes, it promotes reproductive wellness and fertility support with natural Ayurvedic ingredients.
Can EnergyElixir Shilajit improve sexual health?
Yes, it increases testosterone, sperm motility, libido, and overall sexual performance.
How long does it take to see results with these products?
Results vary by individual, but most users notice improved energy, immunity, and wellness within 2–4 weeks of regular use.
How long do I have to request a return?
You may request a return within 7 days of receiving your order. Returns requested after this period are not eligible.
What items are eligible for return?
Products must be unused, unopened, and in their original packaging. Opened, used, clearance, or free promotional items are not eligible for return.
How do I request a return?
Email returns@vivaeli.com with your order number and reason for the return. Our team will respond within 2 business days with instructions on how to proceed.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer.
How long does it take to receive a refund?
Once your return is received and inspected, approved refunds are issued within 5–10 business days to the original payment method.
Are shipping fees refundable?
No, shipping fees are non-refundable.
Which items cannot be refunded?
Refunds are not issued for opened or used products, clearance or promotional items, or returns requested after the 7-day return window.
Who do I contact if I have questions about my refund?
For any questions about your refund status, contact support@vivaeli.com.
Are these products safe for daily use?
Yes, all products are made from natural or organic ingredients and are generally safe when taken as directed.
Are there any allergens in VitalBloom Spirulina?
VitalBloom Spirulina is 100% organic spirulina powder and typically free from common allergens, but consult a doctor if you have algae or iodine sensitivity.
Can NutriLeaf Moringa be taken with other supplements?
Yes, but consult your healthcare provider if you’re on medications or have underlying health conditions.
Are OvaCare ingredients safe during menstruation?
Yes, it’s formulated with natural Ayurvedic herbs designed to support menstrual health.
Does EnergyElixir Shilajit contain any artificial additives?
No, it’s 100% pure Shilajit extract with fulvic acid and no artificial fillers or preservatives.
Are these products vegan and vegetarian-friendly?
VitalBloom Spirulina and NutriLeaf Moringa are vegan. OvaCare and EnergyElixir Shilajit contain herbal ingredients, suitable for vegetarians, but check labels for individual suitability.
Can children use these products?
These products are designed for adult use. Consult a pediatrician before giving to children.
Can children use these products?
These products are designed for adult use. Consult a pediatrician before giving to children.
Are there any known side effects?
Side effects are rare but mild digestive changes may occur initially. Discontinue use if any adverse reactions occur.
How are the ingredients sourced?
All ingredients are organically or naturally sourced: spirulina from clean water farms, moringa from certified trees, Ayurvedic herbs for OvaCare, and pure Himalayan Shilajit.
Do you offer subscription plans for these products?
Yes, we offer flexible subscription options for regular delivery.
Can I pause or cancel my subscription?
Yes, subscriptions can be paused or canceled anytime through your account.
Is there a discount for subscribing?
Yes, subscribers often enjoy discounted pricing compared to one-time purchases.
How often will my subscription be delivered?
You can choose weekly, monthly, or bi-monthly delivery based on your preference.
Can I change the quantity of products in my subscription?
Absolutely, you can update your subscription quantities at any time.
Will I be reminded before my subscription renews?
Yes, we send reminders before each renewal so you can adjust or cancel if needed.
Can I skip a month if I already have stock?
Yes, the subscription can be skipped for any month without penalty.
Are subscription shipments free?
Free shipping is available for most subscription plans; exact terms depend on your location and chosen plan.
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